Refund policy

All sales are final

We do not accept returns or exchanges for a change of mind or the wrong size. Please check the size chart on each product page before ordering. If you are unsure about your size, message us before you buy and we will help you choose.

Defective items

If your piece arrives with a defect (for example a damaged print, a tear, or a faulty seam), we will replace it.

• Tell us within 3 days of delivery, with your order number and a clear photo of the defect.
• The item must be unworn and unwashed, in the condition it arrived in.
• We cover the delivery cost for defect replacements.

Requests made after 3 days, and damage caused by wear, washing or misuse, are not covered.

How to contact us

Reach us through the Contact page on our website or by direct message on Instagram at @wheregravityfallsclo.